Why did my asset fail, and how do I retry?

A failed asset is not the same as an asset that processed successfully but has compliance issues — this article explains the difference and shows you how to retry when you can.

Failed vs issues found

There are two very different outcomes:

Issues found — processing completed successfully and the sidekicks flagged compliance issues for you to review. This is the normal, expected result and is covered by the results dashboard.
Failed — processing could not complete, so there are no results to review. The submission shows a clear error status; it is never silently removed or left looking like it is still processing.

What happens behind the scenes

Each sidekick runs independently and the platform automatically retries a failing sidekick up to three times before giving up. If one sidekick ultimately fails, the others that succeeded still appear in your results. An asset is only marked failed when processing cannot reach a successful end state.

Common causes of failure

Temporary (retryable) problems — timeouts or transient infrastructure errors. These are not caused by your file and usually clear on a retry.
Permanent (non-retryable) problems — for example an unhandled error or a file the pipeline cannot process. Retrying will not help.

The submission detail page describes what happened in plain language, without raw technical codes.

Retrying a failed asset

When a failure is retryable, the failed submission lists each affected asset with a Retry action:

Open the failed submission.
Find the affected asset (failures are pinned to the specific asset where possible).
Select Retry next to that asset.

The asset goes back into processing and the standard progress indicator returns. You can retry assets individually, so each one tracks its own state.

When you cannot retry

If an error is non-retryable, or an asset has exhausted its retry attempts, no Retry button is shown. Instead, resubmit the asset or contact support — the error message will guide you to the right next step.